JW MARRIOTT CHICAGO, Chicago – Your ideal downtown stay
Hotel Overview
JW Marriott Chicago - Luxury hotel with spa and indoor pool near Millennium Park
Located in Chicago Loop, this historic hotel is a former Continental and Commercial Bank designed by architect Daniel Burnham. The property features a full-service spa with 14 treatment rooms, a hammam, and an indoor swimming pool. Dining options include The Florentine, serving Italian cuisine, and the Lobby Bar offering American fare. The hotel is within walking distance of Millennium Park, the Art Institute of Chicago, and Willis Tower. Event spaces include the Burnham Ballroom with Art Deco details. The fitness center is 3,000 sq ft and offers classes.
Additional perks of the hotel
Executive Lounge with complimentary breakfast and evening hors d'oeuvres
High tea service available
On-site restaurant serving wood-fired pizzas and handmade pasta
Indoor whirlpool
24-hour fitness center with memberships
Spa dining menu
Digital check-in and mobile key access
Valet parking with in/out privileges
Multilingual staff (Spanish, Chinese, Bosnian, Mandarin, Polish)
Guest rooms
Rooms feature king or two queen beds with in-room refrigerators, coffee/tea makers, and safes. All accommodations include 42-inch flat-screen TVs with Netflix streaming, double-paned windows, and spa-inspired bathrooms with soaking tubs. Some rooms offer views of the Chicago Financial District. Executive Lounge access is available in select rooms, providing complimentary breakfast and evening appetizers.
Other conveniences
Plush slippers and robes provided
Separate living areas in suites
Ergonomic work chairs
Complimentary bottled water
Flashing door knockers in accessible rooms
TTY/TTD compatible devices available
Roll-in showers in accessible rooms
Mobile dining ordering via app
Choose Your Room
Room Rates & Availability Tracker
Transportation Tips
Transportation Options
Amenities
General
- No smoking on site
- Paid parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Services
- Valet parking
- Room service
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Indoor swimming pool
- Leisure/ TV room
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Make up services
Room features
- Paid Wi-Fi in rooms
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
- Sink
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Hotel Location
Guest Reviews & Ratings
The hotel rooms were average in size and decor, but unfortunately, they had a dank musty smell. Although the guaranteed check-in time was 4 pm, my room was pretty but lacked a view. The service was exceptional and kind overall, but there was a slight delay in bringing the car around on a slow Monday morning. The location was convenient, situated in the West Loop with easy access to shopping, restaurants, and the Art Institute of Chicago. The dining experience was very tasty, especially during the Thanksgiving break. Despite these positive aspects, the hotel did not provide a view from the rooms and was occasionally disturbed by horns, drums, and chanting outside.
My stay at the hotel was truly satisfying. The rooms were spacious and comfortable, providing a pleasant retreat. The service was warm and genuinely friendly. The central location was perfect for exploring nearby attractions. However, the dining options were a bit limited, and the pricing could be more competitive.
The hotel offers spacious rooms that are well-equipped for both relaxation and work, but could use some better cleaning. The service is professional and accommodating, making it a true gem. The location is perfect for experiencing a variety of holiday events but is further from some good shops and restaurants. The dining options are decent with limited vegetarian choices. Overall, a nice place with some minor drawbacks.
My stay at the hotel was a mix of positives and negatives. The rooms, despite not being the largest, were adequately clean and vertical. However, they could use more natural light and better views. The service provided was top-notch, delivering an above-average experience. The location was convenient, offering easy access to the city's main attractions. The dining options were average, surprising for a JW Marriott. Overall, a satisfactory stay with room for improvement.
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